Shipping policy
1. Shipping Partner
We use PostEx Courier Service to deliver all orders across Pakistan. Delivery times may vary depending on your location.
2. Order Processing Time
- Orders are processed within [1–3 business days] after confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
3. Delivery Time
Estimated delivery times:
- Major Cities: 2–4 business days
- Other Areas: 3–6 business days
Please note that delays may occur due to weather conditions, courier issues, or high order volumes.
4. Shipping Charges
- Shipping charges are [free / flat rate / calculated at checkout]
- Any additional delivery charges (if applicable) will be clearly mentioned at checkout
5. Order Tracking
Once your order is shipped, you will receive a tracking number via SMS or email. You can track your order through the PostEx tracking system.
6. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan. Please ensure:
- You provide a valid phone number and address
- You are available to receive the parcel at the time of delivery
Failure to receive the parcel may result in order cancellation or restrictions on future orders.
7. Delivery Attempts
PostEx will usually attempt delivery 2–3 times. If the parcel is not received, it may be returned to us.
8. Incorrect Address
Customers are responsible for providing accurate shipping details. We are not responsible for delays or failed deliveries due to incorrect information.
9. Damaged or Lost Parcels
If your parcel is damaged or lost during shipping:
- Contact us within 48 hours of delivery
- Provide photos (if damaged) for verification
We will coordinate with PostEx to resolve the issue as quickly as possible.
By placing an order with us, you agree to this Shipping Policy.