Refund policy

1. Returns

You have [X] days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it
• The item must be in its original packaging
• A receipt or proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Sale or clearance items
• Gift cards
• Personal care or hygiene products
• Customized or made-to-order items

3. Return Process

To initiate a return:

1. Contact us at [Your Email Address] with your order number and reason for return
2. We will provide return instructions and the return shipping address
3. Ship the item back within [X] days after approval

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your return:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method within [X–X] business days

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at [Your Email Address].

6. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within [X] days of delivery with photos as proof. We will resolve the issue at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your bank or payment provider, as processing times may vary

If you still have not received your refund, please contact us at [Your Email Address].

8. Contact Us

For any questions about returns or refunds, contact us:

Email: [Your Email Address]
Phone: [Your Phone Number] (optional)

By making a purchase from our store, you agree to this Return & Refund Policy.